Privacy Policy

Who We Are

Hampshire Garden Co is a sole trader garden maintenance business operated by Will McGann, based in Chandler's Ford, Hampshire.

We are the data controller for the personal information you provide to us. This policy explains what data we collect, why we collect it, and how we use it.

What Data We Collect

When you submit an enquiry through our website contact form, we collect the following personal information:

• Your first and last name
• Your email address
• Your property postcode
• Information you provide about your garden and the services you require
• How frequently you are looking for help

We do not collect any payment information, sensitive personal data, or data from children under the age of 16.

How We Use Your Data

We use the information you provide solely for the following purposes:

• To respond to your enquiry and provide you with a quote
• To arrange and carry out the garden services you have requested
• To contact you regarding your booking or appointment

We will never use your data for marketing purposes without your explicit consent, and we will never sell or share your data with third parties.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interests — to respond to enquiries and provide our services
• Contract performance — where we have agreed to carry out work for you
• Consent — where you have explicitly agreed to us contacting you

How Long We Keep Your Data

We retain your personal information only for as long as necessary. Enquiry data is kept for up to 12 months. If you become a client, we may retain your contact details for the duration of our working relationship and for up to 2 years afterwards for administrative purposes.

You can request deletion of your data at any time by contacting us at hello@hampshiregardenco.co.uk.

Cookies

Our website does not use tracking cookies or analytics tools. We do not use Google Analytics, Facebook Pixel, or any other third-party tracking services. The only cookies that may be set are essential functional cookies required for the website to operate (such as form submission handling via Netlify).

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to us processing your data

To exercise any of these rights, please contact us at hello@hampshiregardenco.co.uk or call 07508 723 444. We will respond within 30 days.

Data Security

We take reasonable steps to protect your personal information. Enquiry data submitted via our website is processed securely through Netlify's form handling service. We do not store your data in any unsecured systems.

Third Party Services

Our website is hosted by Netlify, Inc. Form submissions are processed by Netlify. You can read Netlify's privacy policy at netlify.com/privacy.

We do not use any other third-party services that process your personal data.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back periodically.

If you have any questions about this policy, please contact us at hello@hampshiregardenco.co.uk.